Privacy Policy
Welcome to captainclowers.com (the “Site”). We respect your privacy and understand the importance of protecting your personal information, especially when booking a charter trip or communicating with our business. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our Site or use any of our services.
1. Personally Identifiable Information (“PII”)
“Personally Identifiable Information” refers to information that can identify, contact, or locate an individual.
This may include:
Name
Email address
Phone number
Billing details
Physical address
Payment information
Any other details voluntarily submitted through forms or booking pages
Anonymous data or aggregated demographic information that does not identify a specific
person is not considered PII.
2. What Information We Collect
We may collect the following:
From All Visitors:
Basic site usage and device information
IP address
Browser type
Pages visited
Time and date of visit
From Authorized Customers:
Full name
Email address
Phone number
Trip details and preferences
Payment information (processed securely through third-party payment systems—never stored on our servers)
3. Who Collects the Information
Information is collected directly by Captain Clowers Charters & Guide Service.
Additionally, certain third-party service providers may collect information as part of offering booking, payment, or communication services. These may include:
Payment processors (e.g., Stripe)
Email and SMS service providers
Scheduling/booking platforms
CRM and communication tools
We request that these vendors disclose how they use the information; however, we do not control their policies.
Some third parties serve only as intermediaries and do not store or use your data beyond processing your request.
4. How We Use Personally Identifiable Information
We use PII to:
Manage bookings and provide charter services
Respond to inquiries and customer service requests
Send trip updates, confirmations, reminders, or follow-up messages
Improve the Site and personalize user experiences
Provide relevant fishing charter updates or promotional information
We may contact Visitors or Authorized Customers about topics related to our services or relevant updates.
5. Sharing of Information
We may share PII only in the following circumstances:
With trusted third-party vendors who assist in bookings, payments, communication, or operational services
With affiliated service providers solely for business purposes
When necessary to coordinate trips that involve additional captains, boats, or partners
Never for selling, renting, or unauthorized marketing
Aggregated, non-identifiable data may be shared with advertisers or partners.
Visitors may opt out of receiving communication from us or any partner acting on our behalf.
6. How Information Is Stored
PII collected by Captain Clowers Charters is securely stored and only accessible to authorized personnel.
All payments are processed through secure third-party systems using encryption.
We do not store sensitive financial information on our own servers.
7. Visitor Choices
Visitors and Authorized Customers may:
Opt out of marketing messages
Request access to their stored information
Request corrections or updates
Request deletion of their personal data (subject to limitations below)
You may contact us at [email protected].
8. Cookies
Cookies are small data files stored on your device.
We use cookies for:
Site functionality
Preferences and settings
Security (automatic logout after inactivity)
Website traffic and analytics
You can configure your browser to block cookies; however, some Site features may not function properly without them.
Third-Party Cookies Our service providers may also use cookies. Details can be found in their individual privacy policies.
9. Log Information
We collect log information such as:
IP address
Browser type and version
Date/time of visits
Pages viewed
Referring websites
This data helps us analyze trends, improve services, and protect the website.
10. Service Providers & Partners
We maintain business relationships with booking platforms, payment services, and communication tools.
These providers may require access to certain PII to:
Process payments
Confirm bookings
Deliver notifications
Provide customer support
They may not use PII in any way that violates this Privacy Policy.
11. Security of Information
We use commercially reasonable safeguards, including:
Password-protected access
Data encryption for sensitive information
Secure servers and communication channels
Regular internal security reviews
However, no online system is 100% secure. We cannot guarantee complete protection against hacking or system failures.
12. Correcting or Updating Information
To update or correct personal information, contact us at:
[email protected]
13. Deleting Your Information
Visitors may request deletion or deactivation of their personal data.
Due to backups or system logs, complete deletion may not always be possible, but the data will be functionally removed and no longer used, shared, or processed.
14. Your Rights
Depending on your region, you may have the right to:
Access your personal data
Correct inaccuracies
Request deletion
Restrict processing
Object to data usage
Request data portability
Withdraw consent
File complaints with data protection authorities
15. Children’s Privacy
Our services are not intended for individuals under 18.
We do not knowingly collect information from minors. If a child under 18 submits information, contact us immediately to request removal.
16. Compliance With Laws
We may disclose PII when required by:
Court orders
Law enforcement requests
Legal obligations
Safety concerns affecting customers or crew
17. Changes to this Policy
We may update this Privacy Policy occasionally. Changes will be posted on this page with the updated date.
If changes significantly affect previously provided data, we may notify users directly.
18. External Links
captainclowers.com may contain links to third-party websites.
We are not responsible for the privacy practices or policies of those sites and encourage users to read their policies separately.
19. Contact Us
For questions or concerns regarding this Privacy Policy, contact:
Captain Clowers Charters & Guide Service
1939 N Avenue
National City, CA 91950
United States
📧 [email protected]
📞 +1 (619) 800-3474
🌐 captainclowers.com